Terms of Service

Acceptance

These Terms of Service govern access to and use of Vakara. By creating an account, starting a trial, subscribing, connecting an integration, or using the service, you agree to these terms.

If you use Vakara on behalf of a company or other organization, you represent that you have authority to bind that organization, and the words you and your include that organization.

The Service

Vakara provides software for managing client relationships, communications, tasks, invoices, payments, finance workflows, and AI-assisted follow-through. Features may change over time as we improve the service.

Some features depend on third-party integrations, payment processors, AI providers, communication providers, financial service providers, or other partners. Those services may be unavailable, delayed, changed, or discontinued outside Vakara's control.

Accounts and Eligibility

• You must provide accurate account information and keep it current.
• You are responsible for safeguarding account credentials and for activity under your account or workspace.
• You must promptly notify us if you believe your account has been compromised.
• You may not use Vakara if applicable law bars you from doing so.

Workspace Content

You retain ownership of content you submit, upload, sync, or create in Vakara. You grant Vakara the rights needed to host, process, transmit, display, back up, and otherwise use that content to provide and improve the service.

You are responsible for the legality, accuracy, quality, and permissions for your workspace content, including client information, messages, files, notes, payment records, and financial data.

Integrations

When you connect a third-party integration, you authorize Vakara to access, process, transmit, and store information from that integration as needed for the features you enable.

Information is not sold to third parties. Information is shared with partners only as required to use integrations and operate the service. Third-party services are governed by their own terms, policies, permissions, limits, and availability.

Payments, Trials, and Subscriptions

Paid features, trial terms, prices, billing intervals, renewal terms, taxes, cancellation rules, and payment methods are presented at checkout or in the billing flow. By starting a trial or subscription, you authorize the applicable charges through our payment processor.

Unless the billing flow says otherwise, subscriptions renew until canceled. Fees are non-refundable except where required by law or expressly stated in writing.

AI-Assisted Features

Vakara may generate drafts, summaries, classifications, suggestions, action items, or other outputs using AI. AI outputs can be incorrect, incomplete, or unsuitable for your circumstances.

You are responsible for reviewing AI outputs before relying on them or sending them to others. Vakara does not provide legal, tax, accounting, financial, medical, or other professional advice.

Acceptable Use

• Do not use Vakara to violate law, infringe rights, send unlawful or abusive communications, or process information without required rights or consents.
• Do not interfere with, probe, scan, overload, reverse engineer, or attempt to bypass security or usage limits of the service.
• Do not upload malicious code, attempt unauthorized access, or use Vakara to build competing services through improper access.
• Do not use integrations or communication features in ways that violate provider rules, anti-spam laws, privacy laws, or recipient preferences.

Service Changes and Availability

We may modify, suspend, or discontinue parts of Vakara. We work to keep the service reliable, but we do not guarantee uninterrupted or error-free operation.

Intellectual Property

Vakara and its software, design, trademarks, logos, documentation, and service elements are owned by Vakara or its licensors. Except for rights expressly granted to you, we reserve all rights in the service.

Privacy

Our Privacy Policy explains how we collect, use, and share information. By using Vakara, you acknowledge the Privacy Policy.

Disclaimers

Vakara is provided as is and as available. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

Limitation of Liability

To the maximum extent permitted by law, Vakara and its affiliates, officers, employees, agents, partners, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

To the maximum extent permitted by law, Vakara's total liability for claims related to the service will not exceed the amounts paid by you to Vakara for the service in the three months before the event giving rise to the claim.

Termination

You may stop using Vakara at any time. We may suspend or terminate access if you violate these terms, create risk for the service or others, fail to pay amounts due, or where required by law.

Governing Law

These terms are governed by the laws applicable to Vakara's principal place of business, without regard to conflict-of-law rules, unless a different law is required by applicable consumer law.

Changes

We may update these terms from time to time. The updated version will be posted on this page with a new last updated date. Continued use of Vakara after an update means you accept the updated terms.

Contact

Questions about these terms can be sent to legal@vakara.io.